How to claim with Bingle
If you want to make a claim, we’re with you every step of the way.
How to make a car insurance claim
Prepare your claim details
We'll ask for details about the incident, the damage to your car and anyone else involved. This information will help get the ball rolling, but you can still claim if you don’t have all of it.
Make and manage your claim online 24/7
Make a claim online and if eligible: book repairs; arrange a hire car or pay an excess (if applicable).
Once your claim is lodged, manage your claim online at any time by logging in to Bingle My Account.
Head to a Bingle Approved Repair Partner
Head to your selected Bingle approved repair partner on the date and time of your repair booking. Once the damage has been assessed, we’ll work out how to settle your claim. If your car is repairable, the repairs can start and you’ll be kept updated on their progress.
Get back onto the road (if your vehicle is repairable)
We’ll let you know once your car is ready or organise a payout if appropriate.
What you need to make a claim
To make a claim, you’ll need to provide the following details:
- What happened and when
- Any other people involved, including their name, address, phone number, and registration number
- Any damage sustained, such as photos if you have any
- A police report, if the loss or damage is caused by theft
- The towing company, if your car was towed
You can still lodge your claim if you don’t have all your details sorted, but your claim may not progress until we get them.
How to lodge your claim when you’re not at fault
If you’re not at fault and you have the details of the other party, you can lodge a claim and we’ll waive the excess.
Important: The future price of your premium may still be affected, as we take claims history into account when working out premiums.
How to book your repair
There are two ways to book in repairs at an assessment centre or approved repairer:
- when you’re lodging your Comprehensive claim with Bingle or
- using Bingle Self-Service.
To make a booking, you’ll just need to:
- answer a few questions to give us a better idea of the damage, and
- enter your suburb and select one of our authorised repairers from the list.
The repairers displayed are the closest to the home address on your policy, and the one with the first available booking will be shown at the top of the list. After selecting a repairer, you’ll be able to select a time to book your repairs. And don’t worry if something comes up – you can use Bingle Self-Service to change the date and time of your original booking to suit you!
If you’ve purchased our Keep Mobile as an Optional Extra, you’ll be prompted to book your eligible hire car once your vehicle is booked for repairs.
Need a tow from the scene of the accident?
If you have a Bingle Comprehensive Car Insurance policy and your car isn’t safe to drive after an accident, just ring us on 1300 735 640 and we’ll organise a tow for you 24/7. We’ll cover the reasonable cost of towing your car to our repairer or anywhere else we’ve agreed to.
If you have already arranged your own tow and you’re ready to claim, just provide us the name of the tow company and any invoices or paperwork. Provided your car was not safe to drive when you arranged the tow, we’ll sort the rest out on our end.
Frequently Asked Questions
People also ask
here are a few reasons why you should lodge a claim as soon as possible after an accident.
- The more information you can accurately give us about the accident, the better we can represent you if there’s a liability dispute.
- Continuing to use your car after an accident might cause further damage or deterioration, and additional damages after the accident that won’t be covered under the initial claim.
- The longer you take to lodge a claim, the more difficult it may be to assess damage and investigate the responsible driver.
- When your policy is due for renewal, Bingle won’t be able to continue cover for your car if there’s pre-existing damage.
To check up on an existing claim log into Bingle Self-Service and select the policy you made a claim for. From there you can see the status of your claim. For more information, or if you are having trouble using self-service please read the Bingle Help Centre article on checking on an existing claim.
If you've selected the New for Old option and your car's a total loss, we'll replace it with a brand new car of the same make and model if possible. This includes similar options, accessories or modifications, if available.
If it’s not possible to replace your car for a brand new one of the same make and model, we’ll supply you with a new car that is the nearest similar available make and model to your old one.
To decide what’s the nearest similar available make and model we consider:
- engine size
- transmission – automatic or manual
- fuel
- number of doors
- air conditioning
- length of the manufacturer’s warranty
- seat coverings
- category – economy, compact, intermediate, sedan, wagon, utility vehicle
You can't choose your own repairer, but that doesn’t mean we won’t ensure a quality job. That’s why we provide a lifetime guarantee on all repairs made by our network of authorised repairers.
If you don’t have the name and address of the at-fault driver and registration number of the at-fault vehicle, you can still claim, but you may need to pay an excess.
If you can provide the at-fault driver’s details later during the claim process, we will refund the excess.
If you need to make a complaint or want to ask a question unrelated to a specific claim, email claims@suncorp.com.au and include your claim number in the subject heading (if you have one).
Depending on the extent of the damage, your total excess may be more than it would cost to repair the damage. However, if you do decide to lodge a claim and the cost to repair the damage is less than your total excess, we’ll refund the difference.
