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View Bingle's approach to product development and distribution (PDF, 140KB)

Effective from 31/08/2023: Each of Bingle's insurance products utilise a five-stage product lifecycle (Design, Delivery, Review, Enhance/Modify and Decommission). This approach allows us to put you, the customer, at the centre of our product development and distribution.

Complaint Management Process (PDF, 83.3KB)

If you need help on how to make a complaint, you can access our Complaint Management Process for more information.

Bingle's Culture Principles – Managing Complaints (PDF, 54KB)

Our culture principles guide our people and those who represent us, on how we work together, make decisions and meet our customer's needs. This includes when we are managing complaints.

What to do if you have a complaint – Easy English Guide (PDF, 3,086KB)

Need to make a complaint? This simple guide can help.